Amy's poem is about the ache of being let down by someone you still want to care about. The speaker opens with "I hate you!" but quickly dismisses it as too cliché, which suggests that hatred is too simple a word for what she feels. The title, "Hateful love," points the same way: the feelings are tangled together.
The middle of the poem shows a small crack in her certainty. She says she knew it was over when the other person "made your move," then admits she didn't really know, and kept hoping. The short list that follows is the heart of the poem. Each line is a modest wish: more contact, feeling wanted, honesty, help, engagement. Read together, they hint at what was missing in the relationship.
The mood is quiet, tired and sad. There's no shouting, just a plain, almost deflated list of things she never got.