The speaker is stuck in a lonely loop during quarantine. They keep reaching out to someone who has hurt them before, knowing it's probably a mistake, and admit that neither of them has learned anything. The second stanza turns inward. The silence is so loud it feels painful, and "my ears bleed but no one can see" suggests a suffering that is real but invisible to everyone else. The "things" creeping back seem to be dark thoughts or fears, though the poem never names them.
Then the phone lights up, and for a moment there is hope. It isn't the person they wanted, just a stranger on an app. The ending is the bleakest part. The speaker feels they can't put the phone down, as if staying connected is the only thing keeping those thoughts away. The mood is anxious, isolated and desperate, and the short, plain lines make it feel like a confession whispered late at night.